Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

permission to create reports on Jira service desk projects to non-agents

Is there a way to give permission to non-agents to create reports on JSD projects?
For Project managers for example.  

2 answers

1 accepted

0 votes
Answer accepted
Brant Schroeder Community Leader Sep 30, 2020

Aisen,

  In order to use the reports option provided in Jira Service Desk you will need to give the user an agent licence.  A user with a project license can run reports but they are limited to the project reports and they will not be able to create or view service desk reports.

I thought maybe we can avoid licensing only for this purpose.  But unfortunately, we can't.
Thanks

We managed to achieve what we needed. Through issue navigator using JQL queries based on Full project name instead of the short name without a license. 

It's kind of tragedy that you can't use Jira Standard Reports provided by Jira Core in Jira Service Desk/Service Management, beside the fact that the link for the standard reports is still working for Service Desk projects... They just killed the button. Makes no sense.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

52 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you