In order to use the reports option provided in Jira Service Desk you will need to give the user an agent licence. A user with a project license can run reports but they are limited to the project reports and they will not be able to create or view service desk reports.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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