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Aisen,
In order to use the reports option provided in Jira Service Desk you will need to give the user an agent licence. A user with a project license can run reports but they are limited to the project reports and they will not be able to create or view service desk reports.
I thought maybe we can avoid licensing only for this purpose. But unfortunately, we can't.
Thanks
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We managed to achieve what we needed. Through issue navigator using JQL queries based on Full project name instead of the short name without a license.
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It's kind of tragedy that you can't use Jira Standard Reports provided by Jira Core in Jira Service Desk/Service Management, beside the fact that the link for the standard reports is still working for Service Desk projects... They just killed the button. Makes no sense.
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