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You might be in the wrong place - while the Community can try to help with all things Atlassian, this looks like you are chasing up a support call with Big Picture.
We might be able to help, but you'd need to explain the problem to us here.
Hmm, ok, I was guessing. I think if were told what or where JS-998 actually is, we might get a bit further.
I checked the obvious place before I posted that answer though - Atlassian's Jira doesn't have a JS project that is open to logged-in users.