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change workflow time to sla

Hi, 

We are using TTSLA, and when updating the workflow or renaming it TTSLA looses the workflow and I have to re-assign all the SLAs to the correct workflow, 

is there a best practice to keep it? 

thanks a lot 

best regards

adrien K

1 answer

1 vote
Tuncay Senturk Community Leader Jan 17, 2017

Hi Adrien,

If you click on cog icon in SLA config page, you should see "Move" link.

You can switch workflows using this "Move" link.

Regards

Tuncay

Tuncay Senturk Community Leader Jan 19, 2017

Hi Adrien,

Did my comment fix your issue?

Well, how do I enable one counter for two or more workflows?

They share start and end status, but are different workflows. I can only select one WF from the "Move" dropdown. Thats bad.

Tuncay Senturk Community Leader Jun 18, 2019

Hello @Frank Peter 

You can use All Workflows rather than specifying separate workflows.

Like Mujahid Shaik likes this

Thanks Tuncay, it worked for me 

Tuncay Senturk Community Leader Oct 15, 2020

I'm glad that it worked.

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