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change workflow time to sla

Adrien kovanic
Adrien kovanic Jan 17, 2017

Hi, 

We are using TTSLA, and when updating the workflow or renaming it TTSLA looses the workflow and I have to re-assign all the SLAs to the correct workflow, 

is there a best practice to keep it? 

thanks a lot 

best regards

adrien K

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Tuncay Senturk
Tuncay Senturk
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Jan 17, 2017

Hi Adrien,

If you click on cog icon in SLA config page, you should see "Move" link.

You can switch workflows using this "Move" link.

Regards

Tuncay

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Tuncay Senturk
Tuncay Senturk
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Jan 19, 2017

Hi Adrien,

Did my comment fix your issue?

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Frank Peter
Frank Peter Jun 18, 2019

Well, how do I enable one counter for two or more workflows?

They share start and end status, but are different workflows. I can only select one WF from the "Move" dropdown. Thats bad.

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Tuncay Senturk
Tuncay Senturk
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Jun 18, 2019

Hello @Frank Peter 

You can use All Workflows rather than specifying separate workflows.

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Mujahid Shaik
Mujahid Shaik Oct 15, 2020

Thanks Tuncay, it worked for me 

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Tuncay Senturk
Tuncay Senturk
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Oct 15, 2020

I'm glad that it worked.

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