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captcha problem

Hi

I've got a problem where sometimes Active Directory users are presented with a CAPTCHA at login, but the CAPTCHA data isn't being accepted.

The only way the user is able to log in, is when I reset the failed login count.

I've seen the user type the CAPTCHA and we have both agreed what the correct entry is.

How do I troubleshoot what is going wrong?

 

Thanks

5 answers

1 vote
Henning Tietgens
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Aug 18, 2017

The same issue over here!

Yup, same here...

0 votes
Jonathan Soo
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 14, 2016

Hi Neville,

 

CAPTCHA was generated by JAVA, can you verify if you're using the supported version of JAVA for that particular version of JIRA you're using ?

Regards,
Jonathan 

Hi

Thanks for the response.

We're using the following;

JIRA Version    6.4.7
Build Number    64022
Java Version    1.8.0_40
Vendor          Oracle Corporation

I understand this to be OK?

Many thanks

Nev

Jonathan Soo
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 14, 2016

You can try to upgrade java to the latest version and see if the error still persist.

Thanks, I'll try this, but can't do it straight away - I'll need to schedule some out-of-hours maintenance

Exactly the same problem here.

Java 1.8.0_51

Version6.4.11
Build Number64026

using crowd and crowd is using AD delegatged authentification.

Same issue here, is there a solution already?

I'm having the same issue. 

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