Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Zephyr data storage

Hello , We are in process of JIRA migration , Please let us know where the zephyr data will store , is it is on JIRA database side or Vendor database. 

Regards

 

 

1 answer

Hi @Iynapurapu Sayikiran ,

This question has been labeled for Jira Cloud, however I am not sure where you are migrating from.

Therefore, in order to answer your question:

  • In Jira Cloud the add-on data is stored on vendor DB (Zephyr). In case of a Cloud to Cloud migration this is usually quite smooth: you need to open a support case with Zephyr and Atlassian so that the data associated to the old instance will be re-associated to the new one 
  • In Jira Server the add-on data is stored in Jira DB and this can be a problem in case of Server to Cloud migrations. In that case, one option might be to use Zephyr for Jira but there might also be other options I am not aware of. 

In any case, I would advise to get in touch with Zephyr as well as Atlassian Support by using the following links so that they provide the best practices and assist in case anything goes wrong: 

 

For further details 

 

 

Let me know if this helps.

 

Cheers,
Dario

Hi Dario,

Thank you so much for your advise, We are in process of merging two cloud instances. As per Atlassian suggestion, we have pulled both instances on to a server and finished merge process and restore data to new cloud instance ( we are unable to pull Zephyr data from cloud instance and it was true that cloud to server or cloud to cloud , the data won't be migrated).

Hence we are thinking that of that if we any probability via back end and pull Zephyr data to new cloud instance. Because of this we trigger the question. Any way we would check with Zephyr on connect Zephyr db with data to new cloud instance. Out of 2 cloud instances we have high volume of data for one instance if we get that Zephyr db as it is and able to connect to our new cloud instances then we are good. Also we are testing phase at this moment. I will share any further updates as soon as I received from Zephyr

Once again thank you for your advise. Have a nice day :)

Best

Sayi

Like Dario B likes this
Dario B Atlassian Team Sep 04, 2019

You are very welcome Sayi! :) 

Please keep this thread updated and, also, if my answer was useful please accept it so that this question will be marked as answered.

Ciao,
Dario

Hi Dario,

Vendor is not ready to configure new cloud instance with existing zephyr database. We are going for alternate plans.

Best

Sayi

Like Dario B likes this
Dario B Atlassian Team Sep 12, 2019

Hi @Iynapurapu Sayikiran ,

Can you kindly provide more details on what you mean when you say that the vendor is not ready to configure the new Cloud instance with the existing Zephyr database?

Is this Zephyr or the customer (because they will keep on using the old instance or any other reason)?

I would like to know more details since I think I might be able to help a bit more here (I used to work in support and I have performed this kind of migrations in the past). 

Also, do you actually have a support ticket open with us? I have searched for one in your name in order to get more details but maybe you used a different name. Could you maybe share the ticket number?

 

Cheers,
Dario

Hi Dario,

Thank you for your support, I would share the details shortly.

Regards

Sayi

Like Dario B likes this
Dario B Atlassian Team Sep 13, 2019

Thanks @Iynapurapu Sayikiran , and have a nice weekend. 


Hello Dario,

As per your below suggestion and internal discussion we proposed to retain the existing zephyr database and map with new cloud instance. But vendor is not ready to do this

"In Jira Cloud the add-on data is stored on vendor DB (Zephyr). In case of a Cloud to Cloud migration this is usually quite smooth: you need to open a support case with Zephyr and Atlassian so that the data associated to the old instance will be re-associated to the new one "

 

Overall, our aim is to merge two cloud instances using below document as per Atlassian suggestion.

https://confluence.atlassian.com/jirakb/how-to-merge-two-different-jira-cloud-applications-together-779160767.html

 

'JST-501274 Unable '- ticket with Atlassian and getting help via this ticket. . Any inputs/suggestions from yor side we will happily receive. We are working in IST zone. Please do let us know if any additional information is required

Dario B Atlassian Team Sep 18, 2019

Hi @Iynapurapu Sayikiran ,

Thanks for providing more details, I have reviewed the support ticket and I can see that we are waiting for some more information/data that should be coming soon.

I will leave an internal comment to the assigned engineers so that they will have everything they need once getting permission to proceed.

Please provide an update to the support ticket as soon as possible and follow-up in there. 

Have a nice day! 

Dario

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

☕️ Monday coffee with Jexo: Weekly Atlassian news roundup | 21st June 2021

Hi community 👋, as every Monday we're bringing you a quick update on what happened in the Atlassian ecosystem last week. There were a few interesting events like for example the announcement of th...

60 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you