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Why formatting toolbar is not present in the custom multi-line text field for a particular project?

Hello Team,

There is a custom multi-line text field "Test Case" which we are using in our Jira Cloud instance.

I added this field in one project but cannot see the formatting toolbar.

be9abcfc-bfc1-40e9-9b88-3e5e2b76907b.jpg

But I added the same field in another project and I can see the toolbar there. Please see the highlighted section in the below screenshot.

1b097bc7-4e1b-4f55-ad36-adcd7cb0d0b8.jpg

Can you please tell me the reason for that?

1 answer

1 accepted

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Answer accepted
John Funk Community Leader Jul 12, 2022

Hi Sneha,

You probably need to change the field to a Wiki renderer for that field. Go to the Field Configuration for that project, search for the field, and then change the renderer. 

Thanks John, it worked.

Like John Funk likes this
John Funk Community Leader Jul 18, 2022

Great!

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