They already have an additional system for that - check here:
https://www.atlassian.com/software/jira/service-desk
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Hi, Matthew
Along with JIRA Service Desk I can recommend you to try this addon from StiltSoft.
I think it solves the same issues, but much more simple and elegant.
But of course, it's up to you to decide.
Best Regards,
Henry.
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Hi Matthew!
Yeah, you can try Service Desk or Customer Case for JIRA.
Btw, Customer Case has an ability to work also as a feedback collector platform, not only as a helpdesk platform. Maybe, you need this feature too.
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Duplicate of https://answers.atlassian.com/questions/41461379 really. But Tom's answer is a pointer to the same thing.
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