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Using JIRA as helpdesk system

Hi, everyone

Could you please suggest me some tool or maybe plugin to turn my JIRA Cloud into helpdesk system?

Regards

4 answers

1 accepted

2 votes
Answer accepted
Deleted user Sep 07, 2016

They already have an additional system for that - check here:

https://www.atlassian.com/software/jira/service-desk

 

Well, I'm looking for alternatives. But, thank you, Tom!

wow that was sassy

Hi, Matthew

Along with JIRA Service Desk I can recommend you to try this addon from StiltSoft.

I think it solves the same issues, but much more simple and elegant.

But of course, it's up to you to decide.

Best Regards,
Henry.

Hi Matthew!

Yeah, you can try Service Desk or Customer Case for JIRA.

Btw, Customer Case has an ability to work also as a feedback collector platform, not only as a helpdesk platform. Maybe, you need this feature too.

0 votes

Duplicate of https://answers.atlassian.com/questions/41461379 really.  But Tom's answer is a pointer to the same thing.

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