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User cant Archive tasks

Good day!

I have created a very small Kanban project that only has 5 statuses (Backlog -> Selected For Development ->In Progress -> Done -> Archived)

the issue is that only I am able to execute the transition from Done to Archived but the user who will be using this board is unable to Archive tasks. The option does not show for him

Is there some user level setting or permission I need to add for him in order for him to be able to archive tasks? is it permissions I need to set on the transition? if so any steps will be greatly appreciated!

Thanks in advance!

6 answers

1 vote
Hana Kučerová Community Leader Jan 18, 2023

Hi @Nico van der Walt ,

welcome to the Atlassian Community!

If user is not able to see the transition, usually there’s some condition on it in the workflow.

Would you please check it?

Hi @Hana Kučerová 

There are no conditions im afraid

Thank you.

Is he able to transition issues in this project at all?

You are on server and this is Business project (Jira Core)?

0 votes

Hi @Nico van der Walt ,

you are talking about board. Are u sure that Archived status has been put in the columns in your board configuration?

In that scenario, users should be able to see transition button at issue level but not a board level.

Fabio

0 votes

i don't bro for this tag community member to solve your problem..

0 votes

Hi @Nico van der Walt ,

Please check if there are any workflow properties setup for DONE status. 

i.e. In workflow edit mode, click on status DONE. New window will open with the properties. 

image.png

0 votes

Hi @Nico van der Walt 

Please check whether the user is trying to execute the transition directly from open to Archive or executing the transition from Done to Archive.

2nd, check whether any workflow condition implemented on Done to Archive transition which is restricting user to execute the transition.

 

Thank you,
Ashish

Hi @Nico van der Walt 

Hope you are doing well.

Please refer the below points:

  • By default, you must be a Jira Administrator or Jira System Administrator to archive or restore issues. However, an administrator might grant you the global Archive Issues or the Archive Issues for a Project permission, as well as the Restore Issues or the Restore Issues for a Project permissions. The Archive and Restore per project permissions allow you to archive and restore issues in a specific project. By default, these permissions are not enabled. 

Please refer the below Atlassian document for the same:
https://confluence.atlassian.com/adminjiraserver/archiving-an-issue-968669980.html

  • If you created the status - Archive then request you to check the below ponit also: 

    Request you to Navigate to your Project settings > Workflows > Edit > Click in the transition (Done to Archive) and check if there are any Conditions or Validators that could be blocking them.


Hope this will help.

Thanks

Hi @Ankit Srivastava 

No conditions or Validators

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