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Unable to log in to Atlassian account using Chrome


Hi, i have the same issue.

Unable to log in to Atlassian account using Chrome, but browsing in private (or in IE) is working well.


This advice not help me:

* Switch on the Allow sites to save and read cookie data toggle.

* Switch off the Block third-party cookies toggle.

* If the settings don't take effect right away, restart your browser.2020-04-23_12-52-26.png


Any ideas?

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 05, 2020

Hello @Антон Искрин,

Welcome to Atlassian Community!

Thank you for sharing the tests.

Have you tested clearing the browser cache and cookies?

If possible, reset Google Chrome to default settings. 

Also, since it works in incognito mode, a good test is to disable all extensions on Chrome and try to access the Atlassian account. After that, enable one by one in order to confirm if an extension is causing the issue. 


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