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Unable to get the data of a single line text custom field in JQL even though value available in tic

Hi Team,

We have a single line text custom field which has values in  the "Story" issues, but when we search it using "More" option of JQL it is not returning any results.


Here is the scenario

Project : Test 123

single text custom field: US ID 

We are already using a separate context for the custom field by tagging it to the project123 and issue type Story

We are using a "Free Text Searcher" template for this custom field.

Below is the screen shot of the JQL 

Missing ID.JPG

Below is the screen shot of the JQL after using "More" option for "US ID" for value =US10.16 

 Search Result.JPG


Please help us to resolve this issue.



Roffy Jose


2 answers

0 votes
Jack Nolddor _Sweet Bananas_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Mar 12, 2020

Hi Roffy and Welcome,

Do you mind to rebuild JIRA's search index and then try it again?



Hello @Roffy Jose ,

Please copy/paste your jql request and a screenshot of the issue (US10.16).

It will be more easy to help you.

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