Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to get the data of a single line text custom field in JQL even though value available in tic

Hi Team,

We have a single line text custom field which has values in  the "Story" issues, but when we search it using "More" option of JQL it is not returning any results.


Here is the scenario

Project : Test 123

single text custom field: US ID 

We are already using a separate context for the custom field by tagging it to the project123 and issue type Story

We are using a "Free Text Searcher" template for this custom field.

Below is the screen shot of the JQL 

Missing ID.JPG

Below is the screen shot of the JQL after using "More" option for "US ID" for value =US10.16 

 Search Result.JPG


Please help us to resolve this issue.



Roffy Jose


2 answers

Hello @Roffy Jose ,

Please copy/paste your jql request and a screenshot of the issue (US10.16).

It will be more easy to help you.

Hi Roffy and Welcome,

Do you mind to rebuild JIRA's search index and then try it again?



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

322 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you