Unable to get the data of a single line text custom field in JQL even though value available in tic

[Roffy Jose]

Hi Team,

We have a single line text custom field which has values in  the "Story" issues, but when we search it using "More" option of JQL it is not returning any results.

Here is the scenario

Project : Test 123

single text custom field: US ID 

We are already using a separate context for the custom field by tagging it to the project123 and issue type Story

We are using a "Free Text Searcher" template for this custom field.

Below is the screen shot of the JQL 

Below is the screen shot of the JQL after using "More" option for "US ID" for value =US10.16 

 

Please help us to resolve this issue.

Thanks!

Roffy Jose

[Jack Nolddor _Sweet Bananas_]

Hi Roffy and Welcome,

Do you mind to rebuild JIRA's search index and then try it again?

Regards

[Richard Bouchacourt]

Hello @Roffy Jose ,

Please copy/paste your jql request and a screenshot of the issue (US10.16).

It will be more easy to help you.