Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Unable to delete group in JIRA.


I want to delete some unwanted groups in JIRA. Those groups were getting synced from AD. Now, We have deleted them on AD and want to delete it from JIRA also. 

But, It throws an error "You do not have permission to remove this group from all the directories in which it occurs." when I try to delete it. 


Can anyone pls guide me?

Screen Shot 2020-06-12 at 10.24.47 AM.png



1 answer

1 accepted

1 vote
Answer accepted

Your system is using an external user directory to handle (some or all of) its users and groups.

This directory is set up so that Jira can not delete groups from it.

Thanks for the reply @Nic Brough _Adaptavist_ 

Is there anything I can change on the User Directory configuration to delete that group? or If that group is deleted on AD (external directory), will get it deleted automatically on JIRA as well? 

If you remove a group from AD, that will be updated next time Jira runs a sync.

You can check the user directory list to see how often the sync runs, and also if the directory is read-only on the Jira end.  But be aware that you can tell Jira that a directory is read/write while being read-only on the directory side.  You'll need to check the AD config to see if that is read/write as well, whatever Jira is showing.

ok. Thanks @Nic Brough _Adaptavist_ 

It is marked as read-only on JIRA side. 

Screen Shot 2020-06-12 at 4.27.39 PM.png

Like Ola_Sugar likes this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events