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Unable to close my tickets

every time I click on "Close" there is an error message "Attention: This field is required
It seems that yoy have tired to perform an illegal operation
if you think you shouldn't get this message, please conact your Jira admonistrators."

1 answer

1 accepted

4 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 27, 2022

Welcome to the Atlassian Community!

There is a validator on the transition you are trying to use, it is checking that a field is filled or empty and returning the "attention" message when the field is not filled in.

You'll either need to fill in the field, or get the administrators to update or remove the validator from the transition.

@Nic Brough -Adaptavist- Thank you for the welcome and the reply but As an administrator, how to update or delete the transition validator.

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