Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,859
Community Members
 
Community Events
165
Community Groups

Transition / assignee / assignable user issue

Currently I have it set up that when an agent clicks on transition (for example "in progress") it automatically assigns the issue to him via post function. This part works fine.

I also have it set up that if the issue is in status "waiting for reporter to answer/give more data/etc"  and the reporter gives back a comment that it returns the issue to "in progress" but since this transition was done by the admin it automatically assigns him the issue now. - this part is a problem.

 

I tried to remove administrators from "assignable user" but all that did was that an agent/other administrator gets a warning that there are issues with permissions and eventually they click to resolve this issue. Now I have 4 permission schemes for 1 project - also not good.

 

What would be a better solution to my problem? I don't want the admin / specific user to ever get issues assigned to him but I do want him to do my auto transitions etc...

 

Thanks

1 answer

1 accepted

1 vote
Answer accepted
John Funk Community Leader May 25, 2022

Hi Uros - Welcome to the Atlassian Community!

If I am following this correctly, I would create a new transition from  "waiting for reporter to answer/give more data/etc" back to In Progress that does not include a post function to set the assignee. 

Ah such an obvious one but completely overlooked on my side.

That makes sense, I'll try that. Thank you!

Like John Funk likes this
John Funk Community Leader May 25, 2022

Great! Hope it works.  :-)

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

206 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you