Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Re-using already uploaded images/attachments within a ticket

 

JIRA Server version had a possibility to re-use the same images/attachments many times within a ticket by a single upload and then mention in the text. Any image uploaded to the ticket could be re-used many times in the description, comments section, etc by a simple reference from the images dropdown.

JIRA Cloud it seems doesn't allow us to do the same with already uploaded images from the scope of the ticket. The images were uploaded to the ticket by different people, or attached within a comments section. But when the button is clicked, they aren't available to be inserted into the ticket description.

There are two questions connected to that:

  1. How to re-use images from the attachments, without the need to duplicate the image during mentions?
  2. Why images uploaded within the comments and visible within "Attachment" section are not choosable from "Files & images" dialog window?

Images upload.png

2 answers

1 accepted

3 votes
Answer accepted
SriKumar P Atlassian Team Mar 19, 2021

Hi @Serge Makarenko 

 

Welcome to Atlassian Community. 
I was able to find a Feature request on the same: https://jira.atlassian.com/browse/JRACLOUD-72208. Please add your self as a watcher and add your comments on the ticket. 


-Sri

 

@SriKumar P, thank you for finding the trace to the original feature request. I've set myself as a watcher and upvoted.

Unfortunately, it left me where I started, there's no way around for it, I tried many ways.

The desperate comment from the ticket linked amazingly describes by feeling, that Atlassian (company) still didn't handle the request from 05/Jun/2019 (!!!), while forcibly moving everyone from Server to Cloud version of JIRA, showing buggy and non-useable UIX to all the clients who pay.

Like Dario B likes this

Hello @Serge Makarenko ,

I understand your frustration (and the one of the other people commenting on the feature request ticket). This feature was indeed working in the old issue view and, as you can read in the latest status update:

 This ticket is a top priority we’re currently working on and will be done after we transition everyone to the new issue view.

Make sure to watch this issue for updates on our progress.

 

However, if this is really a blocker for you and your team and you feel like you cannot use the new issue view until this feature has been implemented, since you are the site-admin of a Jira site having standard/evaluation license, I'd advise to create a support request for this by using below link:

 

Please make sure to describe your business case into details in the request. Depending on your needs the assigned support engineer might have a temporary workaround for you to use exclusively until this feature is released.

Also, please let me know the support case number so that I can follow it and assist (if needed).

 

Cheers,
Dario

Like Serge Makarenko likes this

 

Hello @Dario B !

It's not a big blocker for us, but a very poor UIX in comparison to the server version we've used to have. The migration to the Cloud JIRA was a disappointing experience. We pay the same money for JIRA, but getting less, and our team got less efficient in the result.

We don't see the way back, so going to stick to what we have. I wish Atlassian team pushes harder on the essential feature requests, and they are not getting stuck for 2 years in the development pipeline.

JIRA Cloud and JIRA Server per our expectations supposed to be of the same functions, same grade, and as per some "marketing" expectations  it supposed to be a better UIX in Cloud... but in reality, it turned to be RAW, less efficient, bulky, and even lacks the basic features which server version was offering since ancient years.

Please assist everyone with speeding up the feature request development, or introduce the workaround to "turn the old JIRA Server UIX back" :)

I'm grateful for the help and your assistance! Let's hope it will be fixed very soon with a high priority.

Best regards,
Serge

Like Dario B likes this

Hi @Serge Makarenko ,

I hear you and I am forwarding your feedback to the team in charge of this. However, even if I cannot provide an exact ETA, I can assure that the feature is already in our roadmap and I really hope it's going to be released soon.

Have a nice weekend!

Dario

Like Serge Makarenko likes this

thank you, @Dario B , good luck, and have a great weekend likewise!

if you need any additional feedback, I'm glad to help.

all the best,
Serge

Like Dario B likes this

This is a super urgent issue for our company too.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

196 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you