WBS Gantt Chart does not import MS Project files

[TonyG]

Hi,

I tried to import a MS Project file into WBS Gantt Chart yesterday. The importing pop up appeared to hang, however after waiting for quite a long time and refreshing the page the import had worked.

I am trying to import a MS Project file today and it is hanging again however after leaving it for quite a while (10mins+) it has not worked if I refresh the browser. I have tried another browser, made sure I am not logged in in multiple tabs etc. 

I checked the console and am getting this error (see attached screen shot).

Has anyone else experienced this issue or have an idea what the issue might be?

The MS Project file I am trying to import has 191 issues in it.

Thanks

[Rodrigo Girardi Adami]

Hi Robson,

It should be simple. I do recommend to contact our sales team by opening a ticket in support.atlassian.com and select the customer advocates project. 

I hope this helps!

Regards,

Rodrigo