Unable to login with LDAP active directory after upgrade to 8.22.3

[Michael DeGroot]

I upgraded Jira Core to 8.22.3 and I am now unable to login with my active directory accounts.  

I logged in with the recovery account and test the remote directory connection.  All of the steps complete except the user authentication.  I get this error:

Test user can authenticate : Failed

org.springframework.transaction.CannotCreateTransactionException: Could not create DirContext instance for transaction; nested exception is org.springframework.ldap.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090439, comment: AcceptSecurityContext error, data 57, v4563]; nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090439, comment: AcceptSecurityContext error, data 57, v4563]

For more information regarding LDAP error codes see Troubleshooting LDAP Error Codes.

I tried resetting my service account's password with no effect.  The user passwords are correct and can authenticate as regular logins.

[Nic Brough -Adaptavist-]

See https://confluence.atlassian.com/servicedeskcloud/setting-up-your-service-desk-732528750.html

The types are really just templates to get your projects/desks started.  Once created, you can modify them to suit your needs (including effectively turning them into other types)

[Rob Horan]

Thank you - I looked at this page and found it greatly lacking in terms of detail.  The descriptions are barely more than what is in Jira, and does not specifically state what each template provides in detail.

[Jack Brickey]

I second Nic's answer. After many trials and tribulations I have found that starting simple has generally worked best for me. It is easier to add complexity than remove IMO. So when I added JSD app I setup a Basic and a IT SD then ultimately landed on basic and tweaked over time.