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Ticket displaying complete

Deleted user
February 18, 2022

Hi 

When I move my tickets to done status - after completion, and then move it back to in progress the ticket crosses out as done

 

How do I change this settings?

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Gaston Valente
Gaston Valente
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March 7, 2017

Michelle, you can try an automation rule "Transition on comment":

https://confluence.atlassian.com/servicedeskserver033/automating-your-service-desk-861255281.html

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