The same status appears multiple times on a dashboard

[Jonathan Cunliffe]

Hi,

I'm trying to rationalise and reduce the number of statuses used across our projects.  To first get a handle on how many issues were associated with each of the different statuses I created a filter showing everything and used that in a dashboard inside the Issue Statistics gadget.

What is  strange is that whilst I only have a single 'To Do' status, on the dashboard I have a total of twelve rows for 'To Do'.  For example:

There don't appear to be any other duplicates in the list.

Any idea anyone...?

Cheers,

Jon C

[Jack Brickey]

Liat, out of the box JSD comes with a "Transition on comment" automation for status Waiting on Support and Waiting on Customer. If that is in place then you should be able to edit this automation simply adding your statuses. If not in place then it is a simple matter to create.

Basically it looks like this:

Add a new rule selecting "When comment added" then edit from there....

When: Comment added

If: Issue matches Status = "Waiting for reporter"

Then: Transition issue "Waiting for support"