Validate work log event if no work description is provided

[Sadeesh Narendran]

Hi All,

I want user not to succeed creating a worklog if no Work log description is provided. I want to prompt user "Please add Work Log Description when he tries same.

I have Jira automation enabled, I am able to check trigger when work log event is created, compare if worklog.comment is empty or not, if empty I don't see any option for prompt or stop the event or prompt user to enter description. 

Is there a way to validate this? I am stuck here.

Note: This has nothing to do with validators in Workflow transition

Thanks

Sadeesh N

[Nic Brough -Adaptavist- · Accepted solution]

There's four types of user now.

JIRA Users are the standard account - they can log in, get all the project and issue stuff (workflows and fields etc).

Software users get the Scrum and Kanban functions on top of what a JIRA user gets

Agents are what you expect - they deal with the helpdesk stuff

Customers get a very cut down simplified helpdesk portal view.  You do not need to think about licences for them.