Ticket displaying complete

When I move my tickets to done status - after completion, and then move it back to in progress the ticket crosses out as done

How do I change this settings?

1 answer

0 votes

You need to check with the agents what they're doing and why they're reopening it.

If the response is almost instant though, it would suggest a misconfigured "automation", or possibly a broken workflow.

Either way, you need to talk to your SD agents and probably your JIRA admins too.

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