Search for issues that do not contain text

[Dave Collins]

I need a simple solution for a JQL

eg: 

issuetype = Bug AND text != Apple

the != operator is not supported with text search. 

[Mai Tran]

Hi Logan,

They are updating through the website only.

I just got verification from the users. They actually get two different emails whenever somebody comments on the case. They first get an email with attachments. Even though nobody uploaded attachments in the case. The attachments can't be open. Then they get a second email that says somebody commented on the case. So we want to figure out how to get rid of the first email with attachments. 

Thanks,

Mai

[Logan G Hawkes]

Are they updating via email or through the web site? If they update the issue by responding to an email notification then the entire contents of the email (attachments included) will be added to the issue as a comment. That means that each comment will include the original issue and all subsequent comments.