Limit information on view screen for some projectroles

[Lars Swart]

Hi, I have a workflow with where the reporter gives many information and out of this several subtasks are created.

When a subtask is created there is also an email sent to the people in the department that is responsible for the subtask.

I achieved both with Scriptrunner. Custom E-Mail and Create Sub-Task.

Some of the information are not for the eyes of others. So I want them to be hidden in the view screen.

As far as I know that is not possible without fancy javascripts or additonal plugins.

So maybe my concept is not the best.

What would you do to give the people just the information that they need and don't get a look onto other customfields?

[Pavel Zubov · Accepted solution]

Hi, Matthew!

I think you can also take a look at Customer Case.

This add-on for JIRA Cloud allows you to use two communication channels - email and web-interface for submitting tickets and issues. Your customers can send their problems and replies to the specific emails, and these emails will be converted into tickets or comments. It doesn't require any license for agents, and works with generic user accounts.

If you have any questions, feel free to contact me at pzubov@stiltsoft.com.

Regards.

[Benjamin Weinheimer-Erben _mgm-tp_]

Yes, JIRA ServiceDesk is my advice too.

If you like to go the hard way, you can also try issue-collectors. But from my experience JIRA ServiceDesk is way easier and better for building a help desk.

greetings
Benjamin

[Matthew Kuchinsky]

Well, thank you, Benjamin. I'm going to check this options.

[Nic Brough -Adaptavist-]

I'd get JIRA Service Desk added to your account.

[Matthew Kuchinsky]

Thank you, Nick!