How to show subtasks in Agile Board backlog

[Layo Adeyemi]

Hi JIRA community,
I am trying to set some TASKS as SUBTASKS for created stories. In my JIRA-Test env, SUBTASKS seem to indent (makes it easier to read), and more importantly are visible on the backlog. However in my JIRA-Prod env, SUBTASKS are embedded within stories, and are not viewable from the backlog. Do you know how we can change this? 

JIRA TEST
jiraimage1.jpg

JIRA PROD
jiraimage2.jpgjiraimage3.jpg
Thanks,
Layo

[Niclas Sandstroem]

You can see whats available by standard in https://confluence.atlassian.com/servicedeskserver033/configuring-service-desk-notifications-861255295.html

There is some feature requests.

https://jira.atlassian.com/browse/JSD-4642

To meet all your requirements its most likely a plugin needed.

Few examples,

https://thepluginpeople.atlassian.net/wiki/display/JEMH/Integrate+JEMH+with+JIRA+Service+Desk

https://marketplace.atlassian.com/plugins/com.riadalabs.jira.plugins.notificationassistant/server/overview