Do mail handlers transition issues automatically??

[Page Partain]

We have several projects with incoming mail handlers.  All the mail handlers are

Create a new issue or add a comment to an existing issue

For a couple of these, whenver a comment is added after an issue is marked Done (and Resolution = Done), the status is changed to To Do.  We do not use any workflow automation.  

Is this configured in the mail handler?  I can't find it or see differences between the ones with the status change, an the ones with the same mail handlers that do not make a status change.

Thank you!

[Bob Swift]

It is easy to script your process using addUser and addUserToGroup using the JIRA Command Line Interface. Create a file with of all the add actions you need. Then use the run action with findReplace parameter to replace the specific user id with a script reference like @newUser@.

[Rumceisz]

Hi, is there a script also for this feature?

[Bob Swift]

No, you create a custom script suitable for the groups you need to deal with. Something like:

--action addUser --userId @userId@ --userFullName "@userName@" --userEmail @userEmail@
--action addUserToGroup --userId @userId@ --group Employee 
--action addUserToGroup --userId @userId@ --group @division@
...

Then you would run it when a new user was needed using something like:

--action run --file myscript.txt --findReplace "@division@:DivisionA,@userId@:newUser,@userName@:New UserName,@userEmail@:newUser@domain.com"

[Rumceisz]

Hi Bob,

can this script run for instance in every 5 minutes?

I mean I would like to achieve that in the case of new user creation, I would have to add the user to only 1 specific group (division group) and then the user will be automatically add to the Employees group, Internal group and confluence group (these 3 are our standard groups to which all employees has to be added.)

Using CLI is same effort as picking these 3 groups when creating a user, or not?

Thanks!

Rumi

[JamieA]

Some sort of service to run every few mins to synchronise the groups I guess. There is no "user added to group" event afaik that you could listen for.