Automation not matching rules for IF condition

[Adrian Gunther]

Hi All, 

I have set up automation in one of my Jira projects to auto set the Assignee based on the returned value of a web service. 

For this project, there are 12 entities a user can be from, and I need to set the Assignee based on that value. 

For 11 of the 12, it works perfectly. For one, it doesnt match any of the "if" blocks

In this instance, the webservice correctly returns AAPMI2 (as per the log)
but it doesnt match the IF block checking that value. 

I have tried copy/pasting the text from the Return value into the IF condition (no change) 
I have tried republishing the rule (no change) 

Any suggestions? 

Regards
Adrian

[richie_gee · Accepted solution]

You might not have upgraded to the 2.0 pricing model, follow the instruction below to get it available for your instance. Be sure to go through the changes between the pricing models, for example the introduction of the collaborator roles:

https://confluence.atlassian.com/display/ONDEMANDKB/Upgrading+to+JIRA+Service+Desk+2.0+and+moving+to+the+version+2+pricing+model

[Gregorio Luiz Gomez]

When in a Service Desk, go to People > Customers, then add your clients there. They will get an email to sign up to your Service Desk. This process does not consume a license like a 'jira-user' does.

[joshlrogers]

Thank you for the response but that doesn't work; it doesn't allow them to log into the customer portal.