Are there ACP-100 prep resources available OTHER than Atlassian University?

[Rob Horan]

Having taken the beta exam and missing passing BY A HAIR I can tell you that studying the admin guide is useful but it is NOT the end, nor is being an admin for a long time - why?  Because realistically, unless you need to utilize every function JIRA offers, you're most likely going to be focused on only what you need to use in your time as admin.  

So now I'm looking for prep material, but the only thing I can find is a $150 pre-recorded course from Atlassian University.  BUT WAIT, it gets better!  For your $150 you only get access for 120 days!

So... are there any alternatives before I break down and shell out the cash, out of pocket?

[Meck]

Hi Cynthia,

The customer needs be part of the customer list to comment at issue by email (replying). And you can setup a little things like who are able to raise and share request.

image2016-10-20 23:45:44.png

Regards,

Lameck.

[Gerry Tan]

And email requests need to be setup. They're preconfigured in cloud, but not in server.

[Cynthia]

@Gerry Tan our issue is that the users are forwarding their email address to another email address. So, when they try to respond to the ticket from the email notification they received at the forwarding address JIRA flag those emails as failure. There is any setting we can change to allow any email address to comment on a ticket as long as they have the ticket number? Or we will need to build a middleware to achieve this functionality?

image2016-11-1 14:54:22.png

[Gerry Tan]

In JSD Server 3.2: other than reporter, only agents or participants can comment on issue. In JSD cloud and next upcoming server release JSD has/will ship organization feature where customers belonging to the same org can see and comment on each other's ticket.