All Open Queues can't change status

[Aaron Geister]

So we can usually change the status of an issue in service desk all open queues. It has stopped working. I know I had this issue ones before and I can't remember what I did to fix it. Anyone else got an idea of what would calls this. 

[jorge]

Hi Matthias, 

thanks for you response.

However, it is not working . When the user uses the link that is sent in the mail , you get an error message :

image2016-9-19 14:44:17.png

[Matthias Gaiser _K15t_]

Hi Jorge,

it is possible. For details on how to do it, see this documentation from Atlassian.

Matthias.