Mail Handler not working 100% of the time.

[Scala IT]

I have a Mail Handler that works... most of the time. For some reason I have one user that cannot create tickets via emails. When I log into the monitored mailbox her emails are unread. 

There is an email address (working@company.com) that seems to generate tickets 100% of the time... even from the person mentioned above.

An external org has setup their own email address that forwards to the working@company.com address. While the email forwarding creates tickets most of the time it does not work 100% of the time. 

How could I troubleshoot this? Has anyone seen something like this? There doesn't seem to be anything in the logs, although I could be wrong there.

Thanks,

Mike

[RambanamP]

$("#customfield_id option[value='1']").attr('disabled','disabled') //to disable
$("#customfield_id option[value='a']").attr('disabled','') //to ENABLE

try with the above code

[Darryl Lee]

Well, I'm not having luck with .hide on Chrome, so this will do for now. Thanks!!

[Nitram]

Hi Tsol,

Try the following code, Please dont hide and show each and every children, instead do the following,

jQuery($("#customfield_11111")).change(function() { 
          // will clearout all the values in the select list
          $("#customfield_13683").html('');
          showorhide(inputvalue);
});

function showorhide(inputvalue){
   // start appending the values based on the input value  //use if else
     if(condition based on inputvalue){
          $("#customfield_13683").append('<option value="-1">None</option>');
      }
}

Hope this Helps.

[Felix Grund (Scandio)]

Hi Kostas,

can you provide your HTML Code as well? I'm sure there is a much more elegant method to achieve what you want.

Regards,
Felix

[Tsol]

Hey Felix,

the .js file is part of a plugin. Plugin has a web resource module. That's how it looks the web resource module in atlassian-plugin.xml

<web-resource key="test-js" name="javascript">
        <dependency>jira.webresources:global-static</dependency>
        <description>JavaScript</description>
        <resource name="test.js" type="download" location="/js/test.js" />
        <context>atl.general</context>
    </web-resource>

test.js is the code i have in question's body.

Hope that helps.

Cheers,

Kostas

[Tsol]

I have added the html part of the custom field in question's body.