Jira new issue view - How do I manage watchers

[Paul Holden]

Hi,

In the old issue view I could see how many people were watching an issue, who they were, and add watchers.

In the new version all I can find is the Eye-con that allows me to toggle on and off whether I am watching an issue.

How do I manage other watchers in the new view?

Thanks,

Paul

[Krzysztof Skoropada [Deviniti] · Accepted solution]

Hi All, 

We have released Queues for JIRA Service Desk that contains mentioned feature. 

UPDATE:

The server version has been approved by Atlassian and it is available public now.

Cheers, 

[Megan Makowiecka]

Hi Krzysztof,

Do you have a rough estimate on when this would be available for server version? Also, will it be compatible with JIRA version 7.3.0?

Regards
Megan

[Krzysztof Skoropada [Deviniti]]

It will be ready within 4 weeks. It will also be compatible with JIRA 7.x

Cheers, 

[JohnM]

hi, just wanted to check if any further update on the date for JIRA server? I really need this plugin! thanks

[Niklas Forsberg]

We would like to see this for the server version too!

+1

[Megan Makowiecka]

Hi Krzysztof,
Would you happen to know when this will be available? 

Thanks
Megan 

[Jason Mauro]

I was in the same situation and found that you can create a filter that selects across multiple projects and use the filter gadget to build 'queue' dashboards.

[Paulo Hennig]

Hello Gavin,

Unfortunately you can't have additional projects in a specific Service Desk queue. For that, I'd recommend you to take a look into the JIRA gadgets and create a filter containing the issues from these 3 projects. 

[Susan Hauth _Jira Queen_]

Vote for https://jira.atlassian.com/browse/JSDSERVER-1034

[Megan Makowiecka]

Hi Gavin, 

Were you able to solve this? I'm in the same situation.

Our SLAs are set to less than 5 minutes, so using the filtering/dashboard option wouldn't work for us. However, consolidating all the queues into one is what we are looking to do.

Thanks

Megan

[Gavin McMillan]

Doing a bit more looking into this its probably easier to use a Kanban board to bring in the tasks from the different projects.