Default value not showing for a custom field but displaying unexpected other value instead.
Need some helps here!
Context:
I have created a custom field named "Services" which include options of my app features. It is a mandatory field, required select at least one option before transitioning incident ticket to "complete" status.
Problem spotted:
I have set this custom field to be appeared in Screen during transition ticket from "Work In Progress" to "Complete" status, however i notice that every time i transit a ticket, this field not showing "None" by default but "Other" option instead which is not my expectation.
I come to check this custom field configuration, no 'Other' option is set as default one.
Business Impact:
Due to this issue, i have detected that 'Other' option of Services field have been increasingly selected by default (Not my expectation, repeated) rather real choices that really match for incident scenario. This causes frustration when i have to run the monthly report as the collected data has been compromised.
It's kind of weird issue.
Appreciated all commented advice here.
2 answers
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.