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  • How can Service Desk customers write a Request for Account Unlock when they can't log into their account?

Changing the Idea form in Product Discovery

Robert Di Falco
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September 27, 2022

Does anyone know how I change the Idea form in Product Discovery? I would like to remove certain fields and just use the custom fields I have defined.  I'd also like to make certain fields mandatory. 

 

As far as I can tell there is no way to do that and the Idea type does not show up in Issue Types. 

2 answers

0 votes
Justin A
Contributor
June 27, 2016

If you are able to write your own plugin, you can create a servlet plugin that launches a web page that doesn't authenticate a user. This page can be a basic forms page that can grab some manually inputted data. This can then used to create a ticket or send an email requesting the unlock. This link can be placed on the login page. If it's clicked the forms page with submission button is loaded after the redirect. 

0 votes
Geoff Wilson
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May 9, 2016

https://jira.atlassian.com/browse/JSD-3598
This new bug was created by Support based on this question and addresses why this is not possible, and a potential workaround.

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