Ageing column

[Gnanabaskar]

Hi,

How to add ageing column based on the ticket statuses for the below requirement.

Do we need to use scripts creating two new fields ; Created to Closed & Created to Ready to Test

Defect ageing column
a.)Defect created to closed
b.)Defect created to status Ready to Test

Please support.

Thanks

Pradeep

[Nic Brough -Adaptavist-]

As you are on Cloud, you can't.  Cloud only supports internal and google accounts (for now), and for SSO, you'd need to connect your external directory.