After update jira-config.properties,the Export to Excel still doesn't work

[Mandia]

Hi everyone,

I have a question,

My jira version is 8.9.1. The Export to Excel function doesn't work.

But I confirmed I have updated the Jira-config. properties. But this function still doesn't work. 

And I found in system info, jira.export.excel.enabled set to false.

Do you have any ideas?

[Nic Brough -Adaptavist- · Accepted solution]

They're separate applications but both run inside a JIRA service.

So, if you install SD and add Software to it, you're sorted - they're both applications running on the same JIRA.  There's not even any "integration" to be done, they're working alongside each other on the same set of projects and issues already.

[Michael McCrae]

Thank you. So during the installation, should I select Express Install or Upgrade Existing?

[Nic Brough -Adaptavist-]

Ah, hang on.  Neither.

You already have JIRA Service Desk installed - off-the-shelf, this is JIRA Core with Service Desk pre-installed.  If you want to add Software to it, you don't need an installer, you just go to Admin -> Manage Applications and add Software from there (not even a restart needed)