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Problem with creating Projects in Jira Core


I'm hoping that someone in the community can help me fix this issue. 

I have just added Jira Core to the Atlassian products my company uses. I've had no issues with Software, but when I try and create a project in Core instead of getting a core project I get a software project. 

These are the steps I take:

1. I switch to Jira Core

2. I click 'Create a project'

3. It deosn't matter if I choose 'Classic' of 'Next Gen' I get the same result

4. I set the name, key, access level and template and continue

5. A software project, NOT a business project is created with a URL like this

7. The project is listed under software projects not core projects. 

Trying to solve this issue is driving me nuts! I would appreciate any help as I need to get this solved as soon as possible. 

Thank you, 


1 answer

0 votes

Hi @Simon Capet,

When creating a project, do you choose Business in the dropdown menu?

Screenshot 2020-05-24 at 13.21.13.png


- Manon

Hi Manon, 

thank you for responding. 

I do not get a drop-down menu like that when I click on create a project. 

this is all I see. 

Screenshot 2020-05-24 at 13.30.32.png

If you click on "Change template", you'll get to a new page where you'll find the drop-down menu.

Hope this helps!

- Manon

Hi Manon, 

that worked, but only on a Classic project. I do not have the option on next gen. 

I have to say that this is a very confusing user journey. 

I was lost because I am thinking Projects not Templates. We use Kanban in all our project management, so I had no reason to click on change template. 

It makes much more sense to be able to select the type of project [Business, Software, etc] on the Create Project page. 

I have to say that this is another example of Atlassian's lack of good UX/UI design. I feel loyal to the company as I have used Jira Software for a number of years now, but there are other products out there now, especially in the area of project management, that have far more intuitive user interfaces. 

Anyway. Thank you, Manon. You got me where I need to be. 

Stay safe, 


Like Manon Soubies-Camy likes this

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