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Please provide a value for required field 'myCustomField'

myCustomField is a bundled field from plugin Extnesion for Jira Service Desk.

I have use the request form for a few months.

Suddenly, today when I try to create a request, and it prompt Please provide a value for required field 'myCustomField'.

I doubt that I have input value in bundled field and system cannot detect the value.

Then I go to my servicedesk project > Request types > 'myRequest' > Edit fields
I find that myCustomField Required is Yes and show "This field is required by the linked issue type".



However, I don't know this very well,  could I know how to Change that from Yes to No?



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Answer accepted
Ismael Jimoh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 04, 2020

Check your field configuration and set this to no. Potentially an admin could have changed this because a new project that uses the same field requires it in their process.

 Let me know if it helps.


I cannot set it to No since it is dimmed.

I change the field from "Required" to "Optional" in Issue > Field>Field Configuration 

then I can set it to "No" in edit fields. 

Many thanks

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