Outlook Integration with other inboxes than My InBox?

[Chad]

I'm looking for a way to create tickets from a mail group but, apparently only the InBox allows me to create tickets?

I use outlook.office.com

In my InBox, I click on an email and see the Jira icon.

If I go into the other mailbox, I don't see the Jira icon.

Am I doing this incorrectly?

[Vitalii Saienko · Accepted solution]

Hi @Chad
Do you use Jira Cloud for Outlook add-in?

[Chad]

Yes. That's what I'm working with.

It's installed, works great for my inbox but, my group boxes do not allow me to create Jira tickets in our Service Desk (paid)

[Chad]

This is cheating if you're replying instantly just for the SLA. ;)

[Vitalii Saienko]

Thank you. I've just checked, and I can reproduce this. It seems like group boxes don't support Outlook add-ins, I installed a bunch of other add-ins, and none of them works there.

I will raise this issue with Microsoft and update this thread once I have an answer.

[Vitalii Saienko]

It would be cheating if I would have the SLA. No SLA, no cheating ;)

Anyway, back to business. I asked Microsoft if it's a bug or it's expected that add-ins don't work with group boxes. They said that it's expected. So, I created a feature request in their public tracker. I'd suggest asking all of your mates in that group box to bombard the "Vote" button.

[Chad]

Awesome. Thanks!

[Nancy Stronczek]

Argh, @Vitalii Saienko , you're absolutely right!  I specifically downloaded this Jira plug-in to use with a shared mailbox.  We collect customer feedback in a shared mailbox, and sometimes our customers report bugs.  I double checked my other add-ins on that mailbox and confirmed they don't work either. Now I have to forward the emails to myself and then use the Jira add-in, which defeats the whole purpose of a shared mailbox.  Sigh, just when it looks like Microsoft is giving us hope for getting out from under the deluge of email, they leave us with a half-baked implementation. :(

[Kim Hellwage]

Same problem here! The add-in is dearly needed on shared mailboxes!
Is there a fix for this by now?