Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Organizations In Email Template Issue HTML


We want to add the Custom Field Organizations to our Email Subject Line and Body. 

I've used many of the resources and while they've worked for other custom fields it has not worked for this particular one. Organizations is also LOCKED custom field if that matters. 


in the issuecreated.vm email notification this is what I have:


#defaultMailHeader("email.event.activity.created.issue", $issue.reporter)

#set ($issueTitleBody="#parse('templates/email/html/includes/patterns/issue-title.vm')")

#rowWrapperNormalBegin('' 'wrapper-special-margin')
<table class="keyvalue-table">

#if ($issue.description)
#set($textParagraph = $issue.htmlDescription)
#rowWrapperNormal("#parse('templates/email/html/includes/patterns/text-paragraph.vm')", '', 'issue-description-container')

#set ($commentActionBody="#parse('templates/email/html/includes/patterns/comment-action.vm')")



and for the organization.vm file I have:

#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_13401"))
<td class="has-icon">



The returned value I'm getting is [CustomerOrganizationImpl{id=307,name=Plaza Loans}]

What I'm hoping it would just return the name Plaza Loans. 

You'll notice there's #parse("templates/email/html/includes/fields/vendordetails_cf.vm") in the issuecreated.vm and the vendordetails_cf.vm is identical just with different custom field ID's and that one is working like a beauty. 


I used this resource since it's helped me the most so far:



I also 

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Introducing External Collaboration for Confluence

We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...

218 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you