Add Custom Field Value to Email Template

[Christina Hiller]

I'm trying to add a custom field value to the create issue HTML email template, but stumbling.  The field is required, so there will always be a value present on issue creation.

Attempt 1:

I've followed the directions here: https://developer.atlassian.com/server/jira/platform/adding-custom-fields-to-email/?_ga=2.56485292.608403254.1563807890-1574526416.1556543036

When I add the customerfield.vm as indicated below

#disable_html_escaping()
#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_15707"))
#if($issue.getCustomFieldValue($customfield))
<tr>
    <th>#text($customfield.name):</th>
    <td class="has-icon">      
        $textutils.htmlEncode($issue.getCustomFieldValue($customfield), false)
    </td>
</tr>
#end

Instead of the comma separated values of the field, I get this message: $textutils.htmlEncode($issue.getCustomFieldValue($customfield), false)

Attempt 2:

I tried the suggestion in another article, but instead of the value, I get the label name a second time.

#disable_html_escaping()
#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_15707"))
#set ($customfieldvalue = $customfield.getValue($issue))
#if($customfieldvalue)
<tr>
<th>#text($customfield.name):</th>
<th>$customfield</th>
</tr>
#end

and tried

#disable_html_escaping()
#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_15707"))
#set ($customfieldvalue = $customfield.getValue($issue))
#if($customfieldvalue)
<tr>
<th>#text($customfield.name):</th>
<th>$customfieldvalue</th>
</tr>
#end

I can't tell if my issue is coming from the createissue.vm or customfield.vm or how to fix it.  any help/suggestions would be very much appreciated!

[Manuel Bastardo Castellano · Accepted solution]

Hello @Christina Hiller do you create the customfield.vm and add this to the event createissue.vm?

please attach both files..

[Christina Hiller]

I'm having trouble attaching the files themselves, but here's the content.

createissue.vm

#disable_html_escaping()

#defaultMailHeader("email.event.activity.created.issue", $issue.reporter)

#set ($issueTitleBody="#parse('templates/email/html/includes/patterns/issue-title.vm')")

#rowWrapperNormal($issueTitleBody)
#rowWrapperNormalBegin('' 'wrapper-special-margin')

<table class="keyvalue-table">
#parse("templates/email/html/includes/fields/issuetype.vm")
#parse("templates/email/html/includes/fields/affectsversions.vm")
#parse("templates/email/html/includes/fields/assignee.vm")
#parse("templates/email/html/includes/fields/attachments.vm")
#parse("templates/email/html/includes/fields/components.vm")
#parse("templates/email/html/includes/fields/createddate.vm")
#parse("templates/email/html/includes/fields/duedate.vm")
#parse("templates/email/html/includes/fields/environment.vm")
#parse("templates/email/html/includes/fields/fixversions.vm")
#parse("templates/email/html/includes/fields/labels.vm")
#parse("templates/email/html/includes/fields/priority.vm")
#parse("templates/email/html/includes/fields/reporter.vm")
#parse("templates/email/html/includes/fields/securitylevel.vm")
#parse("templates/email/html/includes/fields/timetracking.vm") #parse("templates/email/html/includes/fields/customfield.vm")

</table>

</br> 
#rowWrapperNormalEnd()


#if ($issue.description)
#set($textParagraph = $issue.htmlDescription)
#rowWrapperNormal("#parse('templates/email/html/includes/patterns/text-paragraph.vm')", '', 'issue-description-container')
#end

#set ($commentActionBody="#parse('templates/email/html/includes/patterns/comment-action.vm')")
#rowWrapperNormal($commentActionBody)

#parse("templates/email/html/includes/footer.vm")

latest customfield.vm

#disable_html_escaping()
#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_15707"))
#set ($customfieldvalue = $customfield.getValue($issue))
#if($customfieldvalue)
<tr>
<th>#text($customfield.name):</th>
<th>$customfieldvalue</th>
</tr>
#end

[Manuel Bastardo Castellano]

Try with this 

customfield.vm

#disable_html_escaping()
#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_15707"))
#if($issue.getCustomFieldValue($customfield))
<tr>
<th>#text($customfield.name):</th>
<td class="has-icon"> 
$textutils.htmlEncode($issue.getCustomFieldValue($customfield), false)
</td>
</tr>
#end

don´t forget restart jira

[Christina Hiller]

Hi Manuel

Using the code provided, above screen is what comes through.

[Christina Hiller]

Another question I have is if I expect that multiple values are expected in the custom field results, would that result in an error?

[Christina Hiller]

I replaced the customfield.vm file with the following and it worked.

#disable_html_escaping()
#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_15707"))
#if($issue.getCustomFieldValue($customfield))
<tr>
<th>#text($customfield.name):</th>
<td class="has-icon"> 
$customFieldManager.getCustomFieldObject("customfield_15707").getValue($issue)
</td>
</tr>
#end

[Manuel Bastardo Castellano]

i was already trying :)