Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

New Issue View for Software only?

Question regarding the new Issue view in JIRA - will this change go into affect for both Software and Service Desk projects?

1 answer

0 votes

Hi Sarah,

Thank you for reaching out to Atlassian Community!
Recently we announced next-gen for Jira Service Desk which has the new issue view. These changes are being rolled out for some instances and soon everyone will have the ability to also have next-gen for Service Desk and it will also bring the new view for Classic Service Desk projects, the same as Jira Software.
You can find more details about next-gen for SD on the documentation below:
- Manage and administer next-gen projects
Please, click on the links on "In this section" to find more information.


Thank you for confirming Angelica - it looks like Software and Service Desk will both be changing with the new next-gen projects and new issue view. I am trying to prepare my teams accordingly for the changes coming. Thanks again!

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

295 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you