Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Merge users during cloud-cloud migration

I am trying to merge 2 Jira cloud instances but have a couple of specific problems:


1) The source server ( needs user emails to be updated ( ->

2) already had data in the instance we are migrating to with content (stories and tasks)


Don't ask how we got here. The cow is already on the ice. When I migrate the users with their updated email addresses into the new domain will Jira merge them? Or create 2 new users?


1 answer

0 votes
Taranjeet Singh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 04, 2022

Hello, @John Marsh!

I haven't used Jira Cloud to Cloud migration tool yet, but I have used JCMA (Jira Cloud Migration Assistant) tool to migrate users from Jira Server to Cloud.

Assuming that these 2 migration tools/products from Atlassian should have the same behavior with respect to user migration, I think if a user (to be migrated from source Cloud site) with the same email address already exists in the target Cloud site, the Jira Cloud to Cloud migration tool will merge the two user accounts (& also their linked project data), instead of creating a new user account.

Hope it helps!

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events