Jira application returning an Http status 400 & x-ray-error 493

[Amit]

Hi Team,

I'm working on integrating the JIRA application with my GW device which is running the open-source proxy envoy. During the integration, we found that the  JIRA application is returning an error & on refreshing the page it works fine.

Please find below the details. Could you please provide more details on the x-ray-id error header?

When would the JIRA application server return the x-ray-error 493?  

Http Request details

2021-01-24T02:22:55.69730349Z stderr F ':authority', 'jira.sophos.net'

2021-01-24T02:22:55.697318144Z stderr F ':path', '/plugins/servlet/com.zendesk-zendesk_for_jira/page/com.zendesk-zendesk_for_jira__issue-panel?ui-params=e30%3D&plugin-key=com.zendesk-zendesk_for_jira&product-context=%7B%22postFunction.config%22%3A%22%22%2C%22project.key%22%3A%22NZT%22%2C%22project.id%22%3A%2237982%22%2C%22issue.id%22%3A%222033359%22%2C%22issue.key%22%3A%22NZT-220%22%2C%22issuetype.id%22%3A%225%22%7D&key=com.zendesk-zendesk_for_jira__issue-panel&width=100%25&height=0&classifier=json&_=1611425066285'

2021-01-24T02:22:55.697329121Z stderr F ':method', 'GET'

2021-01-24T02:22:55.697357013Z stderr F ':scheme', 'https'

2021-01-24T02:22:55.697383434Z stderr F 'sec-ch-ua', '"Google Chrome";v="87", " Not;A Brand";v="99", "Chromium";v="87"'

2021-01-24T02:22:55.697395618Z stderr F 'accept', 'text/html, */*; q=0.01'

2021-01-24T02:22:55.697404626Z stderr F 'x-requested-with', 'XMLHttpRequest'

2021-01-24T02:22:55.697413306Z stderr F 'sec-ch-ua-mobile', '?0'

2021-01-24T02:22:55.697423093Z stderr F 'user-agent', 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.141 Safari/537.36'

2021-01-24T02:22:55.697432744Z stderr F 'sec-fetch-site', 'same-origin'

2021-01-24T02:22:55.697441649Z stderr F 'sec-fetch-mode', 'cors'

2021-01-24T02:22:55.697466286Z stderr F 'sec-fetch-dest', 'empty'

2021-01-24T02:22:55.697475015Z stderr F 'referer', 'https://jira.sophos.net/browse/NZT-220'

2021-01-24T02:22:55.697483427Z stderr F 'accept-encoding', 'gzip, deflate, br'

2021-01-24T02:22:55.697491714Z stderr F 'accept-language', 'en-GB,en-US;q=0.9,en;q=0.8'

2021-01-24T02:22:55.697501279Z stderr F 'cookie', 'BubbleAppCookie=opwX130Q%2B%2FE69KeaSAgorwd1%2F%2BzxhvuyyA6fQcqqEP6LVRTQ2dSB7EZvm96SjpnsK9TLkJRfUA7%2BTQydBcYkxAzoje6cUZm3n4uJF1X7Efkba0akiSArFIoRImBIrVW4iSUWjwEWlGUCLOGLQJTtv0eDP1fYOmdUNqxC6BeCI83ol2YB%2BcX3g8en6t04MuHb; jira.editor.user.mode=wysiwyg; __spx_sticky_cloudlet=OXOKkxX4d%2BJZQqfIV2w6QXe1vDtX4nCI%2BY41xw0nrxasTgfGXbHVyYQ9dwrMMuRO; seraph.rememberme.cookie=260502%3A202384561d62d7c797079042b978ef016afa5b1c; _oauth2_proxy_a202a59d-7b75-4c80-9134-154645112ce8=X29hdXRoMl9wcm94eV9hMjAyYTU5ZC03Yjc1LTRjODAtOTEzNC0xNTQ2NDUxMTJjZTgtNjczMGRjZGRhNmNlZjNiYjc4ZTExZjA0OTgzYjZmMWEua2dubVFqQkNQc0R5QzNseWRlc1hSdw==|1611393920|PX5_lIDbByws4dqs9WwQbM8Pfg3ALdRBXtoqUah5DTg=; JSESSIONID=DE2FD3B7FD4EF884DDBA1A983CFF35FC; atlassian.xsrf.token=BOUN-F8OQ-3IPZ-XHEZ_33f9cfcebf3facdc6cb50bf2a8ef69114b7a52f6_lin; AWSALB=WJuu+Jbe3hIOq/6p+3HSvVqyMpexxi8IXUC021IbS0M8JqxJT0oNQu9ZHGDLsq7tsPfEtS5JW3jDHOHV+23SEdAC5m3+rKGYZiY3xnvtSLfYTkFCbnwclsZc8TDG; AWSALBCORS=WJuu+Jbe3hIOq/6p+3HSvVqyMpexxi8IXUC021IbS0M8JqxJT0oNQu9ZHGDLsq7tsPfEtS5JW3jDHOHV+23SEdAC5m3+rKGYZiY3xnvtSLfYTkFCbnwclsZc8TDG'

2021-01-24T02:22:55.697510961Z stderr F 'x-forwarded-proto', 'https'

2021-01-24T02:22:55.697519496Z stderr F 'x-request-id', '267aed55-d43f-42d4-ad5f-d3624cf66cdb'

2021-01-24T02:22:55.697591998Z stderr F 'x-auth-request-email', 'Amit.Katyal@sophos.com'

2021-01-24T02:22:55.697602138Z stderr F 'x-auth-request-user', ''

2021-01-24T02:22:55.697611165Z stderr F 'x-envoy-expected-rq-timeout-ms', '15000'

HTTP Response

2021-01-24T02:22:56.114767176Z stderr F ':status', '400'

2021-01-24T02:22:56.11485886Z stderr F 'server', 'envoy'

2021-01-24T02:22:56.114889904Z stderr F 'date', 'Sun, 24 Jan 2021 02:22:55 GMT'

2021-01-24T02:22:56.114899261Z stderr F 'content-type', 'text/html'

2021-01-24T02:22:56.114908435Z stderr F 'content-length', '455'

2021-01-24T02:22:56.114916417Z stderr F 'x-ray-error', '493'

2021-01-24T02:22:56.114960647Z stderr F 'x-envoy-upstream-service-time', '561'