Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira application returning an Http status 400 & x-ray-error 493

Edited

Hi Team,

I'm working on integrating the JIRA application with my GW device which is running the open-source proxy envoy. During the integration, we found that the  JIRA application is returning an error & on refreshing the page it works fine.

Please find below the details. Could you please provide more details on the x-ray-id error header?

 

When would the JIRA application server return the x-ray-error 493?  

 

Http Request details

2021-01-24T02:22:55.69730349Z stderr F ':authority', 'jira.sophos.net'

2021-01-24T02:22:55.697318144Z stderr F ':path', '/plugins/servlet/com.zendesk-zendesk_for_jira/page/com.zendesk-zendesk_for_jira__issue-panel?ui-params=e30%3D&plugin-key=com.zendesk-zendesk_for_jira&product-context=%7B%22postFunction.config%22%3A%22%22%2C%22project.key%22%3A%22NZT%22%2C%22project.id%22%3A%2237982%22%2C%22issue.id%22%3A%222033359%22%2C%22issue.key%22%3A%22NZT-220%22%2C%22issuetype.id%22%3A%225%22%7D&key=com.zendesk-zendesk_for_jira__issue-panel&width=100%25&height=0&classifier=json&_=1611425066285'

2021-01-24T02:22:55.697329121Z stderr F ':method', 'GET'

2021-01-24T02:22:55.697357013Z stderr F ':scheme', 'https'

2021-01-24T02:22:55.697383434Z stderr F 'sec-ch-ua', '"Google Chrome";v="87", " Not;A Brand";v="99", "Chromium";v="87"'

2021-01-24T02:22:55.697395618Z stderr F 'accept', 'text/html, */*; q=0.01'

2021-01-24T02:22:55.697404626Z stderr F 'x-requested-with', 'XMLHttpRequest'

2021-01-24T02:22:55.697413306Z stderr F 'sec-ch-ua-mobile', '?0'

2021-01-24T02:22:55.697423093Z stderr F 'user-agent', 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.141 Safari/537.36'

2021-01-24T02:22:55.697432744Z stderr F 'sec-fetch-site', 'same-origin'

2021-01-24T02:22:55.697441649Z stderr F 'sec-fetch-mode', 'cors'

2021-01-24T02:22:55.697466286Z stderr F 'sec-fetch-dest', 'empty'

2021-01-24T02:22:55.697475015Z stderr F 'referer', 'https://jira.sophos.net/browse/NZT-220'

2021-01-24T02:22:55.697483427Z stderr F 'accept-encoding', 'gzip, deflate, br'

2021-01-24T02:22:55.697491714Z stderr F 'accept-language', 'en-GB,en-US;q=0.9,en;q=0.8'

2021-01-24T02:22:55.697501279Z stderr F 'cookie', 'BubbleAppCookie=opwX130Q%2B%2FE69KeaSAgorwd1%2F%2BzxhvuyyA6fQcqqEP6LVRTQ2dSB7EZvm96SjpnsK9TLkJRfUA7%2BTQydBcYkxAzoje6cUZm3n4uJF1X7Efkba0akiSArFIoRImBIrVW4iSUWjwEWlGUCLOGLQJTtv0eDP1fYOmdUNqxC6BeCI83ol2YB%2BcX3g8en6t04MuHb; jira.editor.user.mode=wysiwyg; __spx_sticky_cloudlet=OXOKkxX4d%2BJZQqfIV2w6QXe1vDtX4nCI%2BY41xw0nrxasTgfGXbHVyYQ9dwrMMuRO; seraph.rememberme.cookie=260502%3A202384561d62d7c797079042b978ef016afa5b1c; _oauth2_proxy_a202a59d-7b75-4c80-9134-154645112ce8=X29hdXRoMl9wcm94eV9hMjAyYTU5ZC03Yjc1LTRjODAtOTEzNC0xNTQ2NDUxMTJjZTgtNjczMGRjZGRhNmNlZjNiYjc4ZTExZjA0OTgzYjZmMWEua2dubVFqQkNQc0R5QzNseWRlc1hSdw==|1611393920|PX5_lIDbByws4dqs9WwQbM8Pfg3ALdRBXtoqUah5DTg=; JSESSIONID=DE2FD3B7FD4EF884DDBA1A983CFF35FC; atlassian.xsrf.token=BOUN-F8OQ-3IPZ-XHEZ_33f9cfcebf3facdc6cb50bf2a8ef69114b7a52f6_lin; AWSALB=WJuu+Jbe3hIOq/6p+3HSvVqyMpexxi8IXUC021IbS0M8JqxJT0oNQu9ZHGDLsq7tsPfEtS5JW3jDHOHV+23SEdAC5m3+rKGYZiY3xnvtSLfYTkFCbnwclsZc8TDG; AWSALBCORS=WJuu+Jbe3hIOq/6p+3HSvVqyMpexxi8IXUC021IbS0M8JqxJT0oNQu9ZHGDLsq7tsPfEtS5JW3jDHOHV+23SEdAC5m3+rKGYZiY3xnvtSLfYTkFCbnwclsZc8TDG'

2021-01-24T02:22:55.697510961Z stderr F 'x-forwarded-proto', 'https'

2021-01-24T02:22:55.697519496Z stderr F 'x-request-id', '267aed55-d43f-42d4-ad5f-d3624cf66cdb'

2021-01-24T02:22:55.697591998Z stderr F 'x-auth-request-email', 'Amit.Katyal@sophos.com'

2021-01-24T02:22:55.697602138Z stderr F 'x-auth-request-user', ''

2021-01-24T02:22:55.697611165Z stderr F 'x-envoy-expected-rq-timeout-ms', '15000'

 

 

HTTP Response

2021-01-24T02:22:56.114767176Z stderr F ':status', '400'

2021-01-24T02:22:56.11485886Z stderr F 'server', 'envoy'

2021-01-24T02:22:56.114889904Z stderr F 'date', 'Sun, 24 Jan 2021 02:22:55 GMT'

2021-01-24T02:22:56.114899261Z stderr F 'content-type', 'text/html'

2021-01-24T02:22:56.114908435Z stderr F 'content-length', '455'

2021-01-24T02:22:56.114916417Z stderr F 'x-ray-error', '493'

2021-01-24T02:22:56.114960647Z stderr F 'x-envoy-upstream-service-time', '561'

 

 

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

17 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you