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Hi, please, i need your assitance, we are using por RFID Projects..we communicate Handhelds and antenna RFID with JIRA.

In, we are working with a laundry system..where each issue is a clothe..

For each issue existe a custom field called TAG RFID equal to EPC CODE RFID ( 24 chars ) for each other...


We have problema with search.

i. We make a JQL Search

"TAG RFID" ~ 300ED89F335000A66696145A


And return this register.


Pano Envoltorio 120x120 0028

300ED89F335000A66696145E CORDILLERA - PANO ENVOLTORIO 120X120


As you see the search is not correct..

However if i search..


"TAG RFID" ~ 300ED89F335000A66696145A* or

"TAG RFID" ~ '300ED89F335000A66696145A*'

works fine..


Another thing..the search works fine also with TAG RFID with another header..por sample E200D89F335000A66696145A, why?


I hope can you help us..Thanks!


Please send answer to





5 answers

PLease, we need an answer about this issue..i have no answer since Nov 19..we have some projects more with the same issue..

Payne Community Leader Dec 30, 2019

You mentioned sending the IP and login credentials for your QA instance. You can send that info to and I'll take a look. No guarantees, but maybe I'll see something meaningful.

0 votes
Payne Community Leader Nov 18, 2019

You may consider reindexing; something may have gotten out of kilter in the index.

It was the first thing i did..don't work too..

If you like, i can give you the IP and keys for login into  the QA machine..



Hi, is there anybody?, please we need assistance..Thanks!

Sure , but don´t work too



Hello @Alfredo Servat , have you tried to perform a search with a "=" instead of "~" ?

asepco_jira.jpgAs you see the Search result is incorrect!! 

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