You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I have seen a couple of questions raised regarding this but I haven't seen a definitive answer yet.
We are providing ERP support internally to our organisation but for tier 3 support we outsoource to a third party vendor. How do we best manage this scenario .
Our current thinking is to add the third party support members as request participants and communicate with the support team on 1 single ticket as opposed to having multiple tickets (1 - internal / 1 External support) and linking the issues as it seems their is no nice way of doing this. WE are looking to track SLAs against the external support so it would be cleaner to havea child issue raised but I haven't seen anything in JIRA SD or addins that might assist in this