Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,294,119
Community Members
 
Community Events
165
Community Groups

Issue with dashboard view

Edited

Hello community,

 

I share you an issue that i can't explain / understand in my Jira  Saas (Jira Core 8.13.19)

 

A user has shared me a dashboard, with differents filters. 

For me, i can see all filters result and dashboard. (15 filters in total)

For her, a message appear for 3 filters (see attachment).

pb-julie.png

For Dashboard & filters : group is "Viewers Group: jira-core-users" (She is in this group)

Any suggestion what can i do to solve it ?

2 answers

1 accepted

0 votes
Answer accepted

I solved the issue.

The user concerned, hadn't any privilege to a project in the filter. (here in the screenshoot the project 13900).

I modified the filter and then it worked for here :)

0 votes
John M Funk Community Leader Jun 15, 2022

Hi Pierrick - Welcome to the Atlassian Community!

There is no attachment, but make sure that each of the filters AND the dashboard is shared with the user, and not just the dashboard. 

Thanks John,

*i updated my post with the screenshoot

 

Yes i checked, the dashboard and filters permission. They are shared with "Group: jira-core-users"

The user is already in this group when i check her profil in "user management"

John M Funk Community Leader Jun 15, 2022

See if the user can run that filter directly (outside of the dashboard).

OK, 

I think we are close to the pb and it seems to be a privilege issue.

MicrosoftTeams-image.png

I ask my user to go to the filter directly and here the result. (for information for me, the filter run well)  

A value issue appear (see screenshoot)

I tried to search in this page 13900 => XXX/secure/Dashboard.jspa?selectPageId=13900 

But it doesn't seems the error indicated in the screenshoot come from this page... 

How can i find my value ID 13900 ?

 

Thanks :)

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

254 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you