Interpret Smart Values

[David Stokes]

Hi

I've got a number of Jira records and for each, I want to generate an email using Jira Automation that is unique to that record. 

Which fields are shown and the content of the email may be different from issue to issue.  So I've stored what needs to be in the email in a text field of the record and I want that to determine what's in the email.  Here's an example:

Dear {{issue.assignee.DisplayName}}

{{issue.assignee.displayName}} from {{issue.Summary}} has been notified that you will be in contact them for the {{issue.Category Name}} Category.

Please click on the following link
{{issue.url.customer}}

So in Jira Automation for the content field, I've got {{issue.textfield}}

This is what gets sent in the email:

Dear \{\{issue.assignee.DisplayName}}

\{\{issue.assignee.displayName}} from \{\{issue.Summary}} has been notified that you will be in contact them for the \{\{issue.Category Name}} Category.

Please click on the following link
\{\{issue.url.customer}}

So it hasn't interpreted the smartvalues.  Is there anything I can do to force it to interpret the smartvalues?

I hope this makes sense, so ask if you need further details.

Many Thanks
David