Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Images failing to load

I'm not able to see images in our JIRA Tickets. I'm not able to add attachments. The images just Failed to Load.

There are console errors (403 and 403)  in js files. When I try to attach an image I get 500 error. I'm not able to paste screenshot here

3 answers

1 accepted

4 votes
Answer accepted

I solved it synchronizing the clock....

thank you dear, it really solved for me too.

Like Carolina Bonet likes this

Thank you Carolina!

Like Carolina Bonet likes this

Thank you so much! This worked for us as well! 

thank you so much!)) it worked for me as well

@Carolina Bonet - How did you synchronise your clock?


Having the same issue now.... please explain how to synchronise your clock. Have no idea where to look or what to do.

Like # people like this

Works like a charm!


I think I am having the same exact issue.

It happens with any Browser. It is alright in other PCs.


If anyone has any suggestion, it will be much appreciated.

0 votes
Brant Schroeder Community Leader Jun 16, 2021

@Carolina Bonet Welcome to the Atlassian Community.

Did this issue just start or have you always had this issue?   What browser are you using?  Have you cleared your browser's cache to see if that will resolve the issue?

Thank you! @Brant Schroeder  it would be very kind of you if you could share your ideas to shed some light on this matter
This problem started  8 days ago. I tried with several browsers clearing the cache and cookies, I cleared them from the dev tools as well, I turned off the antivirus,  I tried with 2 more users... with no luck.

I can see images in the home page

It works on other laptop and in my mobile.

The most interesting thing is that I found a workaround: If I switch to the 'old view' (oldIssueView=true) I can attach and see files/images (but errors  go on). See images below.

issue page
Jira-errors.PNGIssue page oldIssueView=trueJira-console-errors.PNG
Home page:


Brant Schroeder Community Leader Jun 17, 2021

@Carolina Bonet so it is working on other devices it is just this one device that is having issues?

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events