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I'm not able to see images in our JIRA Tickets. I'm not able to add attachments. The images just Failed to Load.
There are console errors (403 and 403) in js files. When I try to attach an image I get 500 error. I'm not able to paste screenshot here
@Carolina Bonet Welcome to the Atlassian Community.
Did this issue just start or have you always had this issue? What browser are you using? Have you cleared your browser's cache to see if that will resolve the issue?
Thank you! @Brant Schroeder it would be very kind of you if you could share your ideas to shed some light on this matter.
This problem started 8 days ago. I tried with several browsers clearing the cache and cookies, I cleared them from the dev tools as well, I turned off the antivirus, I tried with 2 more users... with no luck.
I can see images in the home page
It works on other laptop and in my mobile.
The most interesting thing is that I found a workaround: If I switch to the 'old view' (oldIssueView=true) I can attach and see files/images (but errors go on). See images below.
Issue page oldIssueView=true