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I want to create an option where users can email JIRA their issues which creates a ticket

I want to create an option where users can email JIRA (I created an email for users to use (ITjiratickets@domain.com) their issues which creates a ticket.  Is there a way this can be done?   I've been trying with no luck, thought maybe the answer lied under removing the notifications  but I'm not having any luck.   Thank you 

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