Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I cannot edit the Post Function so that a Cancelled Status Resolved the JIRA Edited

https://cl.ly/9f78291c55a6

 

I am trying to change the resolution when something is marked cancelled.

But I cannot edit the Post Function.

This screenshot shows me selecting the transition:

https://cl.ly/561641f00774

1 answer

you should be able to if you click on the post function link (not the edit on top).  What does it tell you when you click on it?

Allow me to say as well that you should try to have 1 single end status for you process and have the option to select the resolution when you  move the ticket to it. For example, everything ends in the "done" status. You have to pick if the resolution is Cancelled, Done, Won't Do or any other. An all status to all status workflow isn't very good for ensuring a proper process and also keep in mind that you will have to add plenty of post functions to clear or change the resolution as you move things from one status to another. For example, you cancelled an issue, and then moved it back to in progress, if you don't clear the resolution, then many of your reports will be wrong, since Jira will consider that the ticket is resolved anyway.

I see...so can I define resolutions like "Cancelled" when I have access....looks like only JIRA admins, not project admins, can make the change.

If you are project admin that would explain why you can't edit Post functions either .

About resolutions, try to keep them as few as possible since those are shared across all the projects

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

305 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you