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I can't find "Directory/Domains" when trying to verify a Domain

Hi everyone,

Reading some documentation about verify domains in Jira Cloud, all of them has a instruction to access and there, the Domains page. However, as you can see in the printscreen, i'm a site admin and can't find this space. 


And, still about the same topic, as soon as a domain being verified, this means any users which has a email will have access or be able to claim access, even they don't have? 

2 answers

2 accepted

0 votes
Answer accepted

Hi Felipe, You'll need to be added as an organization admin. 

Once that is done, you should have a view similar to the screen shot below with the option for Domains.

Screenshot 2021-01-04 at 19.03.26.png

Click Domains and proceed to verify the domain. 

0 votes
Answer accepted
John Funk Community Leader Jan 04, 2021

Hi Felipe,

You need to have site-admin privileges to see users and manage Domains. This is a different privilege from being a Jira administrator. 

You need to be in the site-admin group under user management. 

Hi John,

Yes, thats true. However, im under this group as well.


John Funk Community Leader Jan 04, 2021

Ah, you probably have to be an Organization Admin. You will have to have someone who is already an Org Admin add you. 

They will click on the Site name, they choose Settings which should appear for them in the top navigation bar. And then choose Administrators. 

At that point they can add you. 

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