Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I can't find "Directory/Domains" when trying to verify a Domain

Hi everyone,

Reading some documentation about verify domains in Jira Cloud, all of them has a instruction to access and there, the Domains page. However, as you can see in the printscreen, i'm a site admin and can't find this space. 


And, still about the same topic, as soon as a domain being verified, this means any users which has a email will have access or be able to claim access, even they don't have? 

2 answers

2 accepted

0 votes
Answer accepted

Hi Felipe, You'll need to be added as an organization admin. 

Once that is done, you should have a view similar to the screen shot below with the option for Domains.

Screenshot 2021-01-04 at 19.03.26.png

Click Domains and proceed to verify the domain. 

0 votes
Answer accepted
John Funk Community Leader Jan 04, 2021

Hi Felipe,

You need to have site-admin privileges to see users and manage Domains. This is a different privilege from being a Jira administrator. 

You need to be in the site-admin group under user management. 

Hi John,

Yes, thats true. However, im under this group as well.


John Funk Community Leader Jan 04, 2021

Ah, you probably have to be an Organization Admin. You will have to have someone who is already an Org Admin add you. 

They will click on the Site name, they choose Settings which should appear for them in the top navigation bar. And then choose Administrators. 

At that point they can add you. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

124 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you