How to customize the issue view screen with custom fields ?

[April Busch]

I have a custom field with a list of users.  Some users have been deactivated from the list.  In the old view, they were no long able to be selected, but in the new view they still appear.  Is this a known bug?

[Olga Videc]

Hello @April Busch 

Have you re-index jira after changes?

[April Busch]

We use JIRA Cloud, and I am an ADMIN, but the re-indexing link is not under System>>Advanced.

[Mihai Schwarz]

Re-indexing option is no longer available in JIRA Cloud.

[Mihai Schwarz]

Hi @April Busch can I ask what type of custom field you had? It was a user picker or a select field with multiple options?

[April Busch]

It was a user picker

[Mihai Schwarz]

@April Buschtry to remove the unwanted users from the project roles and check if they  still appear.

[April Busch]

I'm not sure I can do that as my project roles are tied/assigned with groups to which they belong to.  I want the users to still be able to action/assign/comment/etc on the tickets, just not appear in the drop-down anymore

[Mihai Schwarz]

Try to remove the disabled users from the mentioned groups then :)